Tourist rights
As a visitor to Tazacorte and the Canary Islands you have a set of rights and duties set out in the Legal Statute of the Tourist User (Law 7/1995, of 6 April, on the Organisation of Tourism in the Canary Islands) and in general consumer-protection legislation. This page summarises those rights in plain language as a guide; it does not replace the legal text.
Your rights
- To receive truthful, complete and prior information about the tourist services offered and their final price.
- To obtain goods and services under the agreed or advertised conditions, with a quality matching the category of the establishment.
- To enjoy privacy, peace and security during your stay and visits.
- To receive an invoice or proof of payment for the services you have paid for.
- To have complaint forms available and to be able to make complaints, claims and suggestions.
- To be treated without discrimination on grounds of origin, sex, religion, opinion, disability or any other personal or social circumstance.
- To have your personal data protected in accordance with current regulations.
Your duties
- To respect the rules of use of tourist establishments, facilities and spaces.
- To pay the price of the contracted services at the agreed time and place.
- To respect the natural environment, cultural heritage and surroundings of the municipality.
- To observe the usual standards of coexistence, hygiene and respect towards the people, institutions and customs of the place.
Complaints and claims
All tourist establishments have complaint forms available to you. You can submit your complaints at the establishment itself, at tourist information offices, or before the competent tourism authority of the Government of the Canary Islands.
Contact
If you experienced any issue during your visit to the Tazacorte Virtual Museums, or would like to share a suggestion, you can reach us through the suggestions form.
Informational page for guidance only. In case of doubt, the provisions of Law 7/1995 on the Organisation of Tourism in the Canary Islands and other applicable regulations shall prevail.